Who we are

Engraved Gifts operates customengravedgifts.net. This notice explains how we handle personal information when you browse our store, place an order, create an account or contact us.

Store: Engraved Gifts
Privacy contact: our customer care team

Information we collect

We collect the information needed to help you shop and to make your gift personal:

• Contact, billing and delivery details, including your name, email and address.
• Order details, payment status and the personalization you submit, such as names, dates, messages or artwork.
• Account details and communications you send to us.
• Technical information such as your IP address, browser, device and essential cookie information.

Only submit personal information about another person if you have an appropriate reason and permission to do so. Please do not add sensitive information to engraving fields.

How we use your information

We use your information to process orders and payments, create personalized items, arrange delivery, maintain your account, answer questions, resolve problems and protect the store against misuse and fraud.

Where data protection law requires a lawful basis, these purposes may rely on performing our contract with you, meeting legal obligations, legitimate interests in running a secure store, or your consent where required. Optional promotional communications require the permissions applicable in your location.

Who receives your information

We share the information necessary for service delivery with providers involved in hosting, payments, personalization, fulfillment, shipping and customer support. We may also disclose information when required by law or to protect legal rights.

A recipient’s name or delivery address may need to be shared with a fulfillment provider or carrier so your gift can be delivered. We do not publish your personalization details as marketing material without permission.

Cookies & your choices

Essential cookies support functions such as your basket, account sign-in and store security. You can control cookies through your browser, although blocking essential cookies may affect these features.

Any optional analytics or advertising cookies must be described in the store’s cookie controls and used with consent where required. This notice does not itself grant consent for optional tracking.

Retention & security

We keep information for as long as needed to fulfill orders, support customers, meet accounting and legal requirements, and resolve disputes. The applicable purpose and legal requirements determine the retention period.

Please keep your account details private and do not send payment card details or sensitive information in engraving fields. No method of online transmission or storage can guarantee complete security.

International processing

Service providers may process information outside your country. The locations and applicable safeguards depend on the service involved. Contact our customer care team for information about the providers handling your order or privacy request.

Your rights & requests

Depending on your location, you may have rights to access, correct, delete or receive a copy of your information, restrict or object to certain processing, and withdraw consent where processing relies on consent. Some requests are subject to exceptions, including records we must retain by law.

To make a request or raise a privacy concern, contact our customer care team. We may need to verify your identity before acting. You may also complain to the data protection authority in your location.

Children, links & updates

Our store is intended for adults making purchases. We do not knowingly seek personal information from children. If you believe a child has provided information to us, please contact us.

Other websites linked from our store have their own privacy practices. We may update this notice when our services or practices change and will show the effective date of the published version.