Planning for delivery

As a planning estimate, allow around 7 days to personalize your gift, followed by the standard transit time for your destination. Making time is counted once payment and any required personalization details are complete.

These are approximate day ranges, not guaranteed delivery dates. Making time is additional. Holidays, carrier capacity, customs checks and remote addresses can affect delivery.

Destinations and delivery options are limited to those offered at checkout. Allow extra time for a fixed occasion, and check any product-specific estimate before ordering.

Shipping costs & availability

Available delivery options and charges are shown before you place your order. If a destination is not offered at checkout, we cannot confirm delivery there. Product-specific estimates, where shown, take precedence over general planning ranges.

Following your order

Use Track Your Order to check your order status with your order number and billing email. If carrier tracking is available for your shipment, use the tracking details in your dispatch message.

A tracking number may be created before the carrier receives or scans a parcel. Carrier updates can take time to appear. Order status and carrier location updates are different types of information.

Address changes & delivery issues

Check your full delivery address, postal code and contact details carefully. If you need a correction, contact our customer care team immediately. We will check whether the order can still be updated before dispatch.

If your parcel is late, marked delivered but missing, or returned to sender, contact us with your order number. We will review the situation and explain the next steps. This does not limit remedies available to you for non-delivery.

Customs, duties & taxes

Where applicable, destination authorities may assess import duties, taxes or handling charges. Any charges collected by us will be disclosed before you pay. Other charges, if applicable, are determined by the destination’s rules; contact us before ordering if you need clarification.

Ordering for a special date

Order early for weddings, anniversaries, holidays and other fixed dates. The general estimates above do not guarantee arrival by a particular event. If timing is essential, contact our customer care team before placing the order to ask what is possible.